Privacy Policy — Dicey Casino
Last Updated: January 2026
At Dicey Casino, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you use our website, mobile application, and services (collectively, the "Services"). By accessing or using Dicey Casino, you agree to the practices described in this policy. If you do not agree with any part of this Privacy Policy, please do not use our Services.
1. Who We Are
Dicey Casino is a crypto-native online gaming platform offering casino games, live dealer tables, sports betting, and esports markets. References to "we," "us," "our," or "the Company" mean Dicey Casino. References to "you" or "your" mean the individual using our Services.
2. Information We Collect
We collect several categories of information to provide, secure, and improve our Services:
2.1 Information You Provide Directly
Account Information — email address, password (stored in encrypted form), date of birth, country of residence, and preferred language.
Identity Verification Data — when required for compliance, we may request government-issued ID, proof of address, selfies, or other verification documents.
Payment Information — cryptocurrency wallet addresses you use to deposit or withdraw funds. We do not collect or store private keys or seed phrases.
Communication Data — messages you send to our customer support team, chat logs, and feedback submissions.
Bonus and Promotion Data — records of bonuses claimed, wagering activity, and VIP tier progress.
2.2 Information We Collect Automatically
Device Information — IP address, device type, operating system, browser, and unique device identifiers.
Usage Data — pages viewed, games played, session duration, clicks, and navigation patterns.
Location Data — approximate location derived from IP address for regulatory and security purposes.
Cookies and Similar Technologies — small files that help us recognize your device, remember preferences, and improve performance.
2.3 Information From Third Parties
We may receive information from third-party verification providers, payment processors, fraud prevention services, and analytics partners. This information helps us verify identity, detect fraud, and maintain platform security.
3. How We Use Your Information
We use your information for the following purposes:
To provide and operate the Services — creating accounts, processing deposits and withdrawals, and enabling gameplay.
To verify identity and comply with legal obligations — including anti-money laundering (AML) and know-your-customer (KYC) requirements.
To detect and prevent fraud, abuse, and security incidents — protecting you, other players, and the platform.
To personalize your experience — recommending games, bonuses, and content that match your activity.
To communicate with you — responding to support requests, sending service updates, and (with your consent) delivering promotional messages.
To improve our Services — analyzing usage patterns, testing new features, and refining performance.
To enforce our Terms of Service — investigating violations, resolving disputes, and protecting our legal rights.
To comply with applicable law — meeting regulatory requirements in the jurisdictions where we operate.
4. Legal Bases for Processing
Where applicable law requires a legal basis for processing personal data, we rely on:
Contract — processing necessary to provide the Services you have requested.
Legal Obligation — processing required to comply with AML, KYC, and other regulatory duties.
Legitimate Interests — processing for fraud prevention, security, and service improvement, balanced against your rights.
Consent — processing based on your explicit consent, such as for marketing communications, which you may withdraw at any time.
5. How We Share Your Information
We do not sell your personal information. We may share your information in the following limited circumstances:
Service Providers — trusted third parties who help us operate the platform, including payment processors, verification providers, cloud hosting services, and analytics partners, all bound by confidentiality agreements.
Regulatory and Law Enforcement Authorities — when required by law, subpoena, court order, or to protect the rights, property, or safety of Dicey Casino, our players, or the public.
Fraud Prevention and Compliance Partners — to detect, prevent, and investigate fraud, money laundering, and other illegal activity.
Business Transfers — in connection with a merger, acquisition, restructuring, or sale of assets, in which case your information may be transferred as part of the transaction.
With Your Consent — any other sharing that we disclose to you and for which you provide explicit consent.
6. Cryptocurrency and Blockchain Considerations
As a crypto-native platform, Dicey Casino processes transactions on public blockchains. Please be aware that blockchain transactions are public, permanent, and irreversible. Your wallet address and transaction details are visible on-chain and cannot be deleted or modified by us or anyone else. We do not control blockchain networks and are not responsible for their operation, including confirmation times, network fees, or public visibility of transactions.
We do not store private keys, seed phrases, or recovery phrases. You are solely responsible for safeguarding access to your crypto wallet.
7. Data Retention
We retain your personal information for as long as your account is active and for a reasonable period afterward to comply with legal obligations, resolve disputes, enforce agreements, and prevent fraud. When information is no longer needed, we securely delete or anonymize it. Retention periods vary depending on the type of data and the legal requirements applicable to us.
8. Data Security
We implement enterprise-grade security measures to protect your information, including:
Encrypted connections (TLS) for all data transmitted to and from our platform
Hashed and salted password storage
Optional two-factor authentication (2FA) and biometric login
Access controls limiting employee access to personal data
Regular security audits and monitoring
While we take security seriously, no system is completely immune to risk. You are responsible for keeping your account credentials, 2FA codes, and wallet access information confidential.
9. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal information:
Access — the right to request a copy of the personal data we hold about you.
Correction — the right to correct inaccurate or incomplete information.
Deletion — the right to request deletion of your personal data, subject to legal and contractual obligations.
Restriction — the right to request that we limit processing of your data in certain circumstances.
Portability — the right to receive your data in a structured, commonly used format.
Objection — the right to object to certain processing, including direct marketing.
Withdrawal of Consent — the right to withdraw consent at any time where processing is based on consent.
To exercise any of these rights, contact us at [email protected]. We will respond within the timeframe required by applicable law. Note that certain rights may be limited by regulatory requirements — for example, we may be legally required to retain identity verification records even after account closure.
10. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience, remember your preferences, keep you logged in, analyze traffic, and deliver relevant content. You can manage cookies through your browser settings, though disabling certain cookies may affect platform functionality. Essential cookies required for security and account access cannot be disabled.
11. Children's Privacy
Our Services are strictly intended for adults who meet the minimum legal gambling age in their jurisdiction (at least 18 years old, or 21 in some regions). We do not knowingly collect personal information from minors. If we become aware that a minor has created an account, we will close it immediately and delete associated data as required by law.
12. International Data Transfers
Dicey Casino operates globally, and your information may be transferred to, stored, and processed in countries other than your own. Where required, we implement appropriate safeguards to ensure your data receives an adequate level of protection, including standard contractual clauses and other legally recognized transfer mechanisms.
13. Third-Party Links and Services
Our platform may contain links to third-party websites, fiat on-ramp providers, blockchain explorers, and external services. We are not responsible for the privacy practices or content of those third parties. We encourage you to review their privacy policies before interacting with them.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we will notify you through the platform or by email. The "Last Updated" date at the top of this page indicates when the policy was last revised. Continued use of Dicey Casino after changes means you accept the updated policy.
15. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:
Email: [email protected]
Support: [email protected]
Website: diceycasino1.com
Our team is available 24/7 and will respond to privacy-related inquiries as quickly as possible.
Dicey Casino is committed to protecting your privacy and handling your personal information with the care and transparency you deserve. Thank you for trusting us with your play.